XStage Credit Terms of Use
1) Purpose and Definitions
These Terms set out the matters necessary for members to charge, use, and obtain refunds of XStage Credits. Charged Credits and Bonus Credits are a prepaid means of payment used to purchase digital motion content provided by XStage and to pay usage fees for motion generation. They may be used only within the XStage service, are not cash, and do not bear interest. Unless otherwise provided, the provisions of these Terms concerning Credits also apply to Usage Units.
2) Types of Credits
Credits and Usage Units are divided into Paid Balances, which a member acquires in return for payment, and Free Balances, which are granted without charge. Paid Balances comprise Charged Credits, which a member charges by making a payment directly, and Base Usage Units, which are granted in the quantity set for each plan. Free Balances comprise Extra Usage Units, which are granted through the subscription discount in addition to the Base Usage Units, and Bonus Credits, granted through charge bonuses, events and the like. Base Usage Units and Extra Usage Units (together, "Usage Units") are a usage allowance granted when the subscription fee is paid, and one Usage Unit is deducted at the same value as one Credit. Usage Units are managed in a ledger separate from Charged Credits. The balance on screen is shown as a single number combining Credits and Usage Units, and is shown separately by type in the balance details. Details are set out in Section 3. When a member pays, Free Balances are deducted first and Paid Balances are deducted for any remaining amount. Among Free Balances, Bonus Credits are deducted before Extra Usage Units, and no fixed order applies between the Paid Balances, being Base Usage Units and Charged Credits. Within the same kind of Credits, those whose validity period ends earlier are deducted first, and those that have no validity period are deducted last. Members may not select which credits are deducted.
3) Subscription and Usage Units
Usage Units are granted to subscribing members once for each billing cycle for which the fee has been paid. A subscription renews automatically, with the same fee being charged for each billing cycle. A member may cancel at any time on the subscription management screen within the Service. Where a member cancels the subscription, the payment and the grant of Usage Units for the next cycle stop. If a recurring payment fails, the Company notifies the member and does not grant the Usage Units for the next cycle until the payment is made. The quantities of Base Usage Units and Extra Usage Units are set for each plan, and the quantities for each plan are displayed on the subscription payment screen. Base Usage Units are valid until 12 months from the date of grant and, within that period, are not extinguished when a billing cycle ends or when the subscription is cancelled. The validity period is not extended by logging in or by use. The validity period of Extra Usage Units runs from the date of grant to the end of the billing cycle concerned; any remaining quantity is extinguished when the cycle ends and does not carry over to the next cycle. Even where the member re-subscribes after cancelling, or where a new billing cycle begins as a result of a plan change, Usage Units are not granted again without a new payment of the fee. Changes of subscription plan are governed by Section 20. The order in which Credits are deducted when purchasing products follows Section 2. Regardless of subscription status, the scope of data use is determined by the license (Standard or Commercial) selected when purchasing the content, as set out in the Data Terms of Use. Up to the quantity set for each plan, members may download motions meeting the criteria set by the Company without deduction of credits (a "free-use purchase ticket"). A free-use purchase ticket may be used for content in a category other than Dance, with the Standard license for content priced at 400 Credits or less and with the Commercial license for content priced at 1,200 Credits or less. The price here means the price after the multiplier for the license is applied. A free-use purchase ticket may be used until the end date of the billing cycle concerned. Even after the subscription ends, the licenses for content purchased during the subscription period remain in effect in accordance with the Data Terms of Use. A member may request a refund of unused Usage Units through customer support; the requirements for and calculation of such refunds are set out in Section 9.
4) Charging Credits
Members may charge Credits using the payment methods designated by the Company. The minimum amount that may be charged in a single transaction is KRW 2,000, and where Credits are charged in Korean won, the maximum amount per transaction is KRW 100,000. The Company may set additional charging limits to prevent fraudulent transactions and for similar purposes. Where a minor charges Credits, the consent of a legal representative is required.
5) Use of Credits
Credits may be used to purchase digital motion content within XStage and to pay usage fees for motion generation, and the credit price of each item of content is displayed when the content is selected for use. Where content paid for with Credits or Usage Units is withdrawn or refunded in accordance with Article 6 of the Terms of Service, the Company returns the Credits and Usage Units used for the payment. Charged Credits and Base Usage Units are restored in full as the same kind and with the same validity period as at the time of deduction. However, where the original validity period has already passed on the day of restoration, they are deemed to be extinguished on the day of restoration, and payment for the extinguished amount follows the criteria for payment of extinguished amounts in Section 6 for Charged Credits and in Section 9 for Base Usage Units. Extra Usage Units and Bonus Credits are restored as the same kind and with the same validity period as at the time of deduction where their validity period remains, and are not restored where their validity period has already passed. That validity period is the period determined and notified when the Credits were granted, and is not brought forward by reason of a withdrawal. Where a member wishes to use content purchased under a Standard license under a Commercial license, the member may convert the license by paying the difference between the Commercial license price of that content displayed at the time the conversion is requested and the Credits paid at the time of purchase. Where the difference is zero or less, no additional Credits are payable by the member, and the Company does not pay that difference to the member. The scope of use of a converted license is set out in the Data Terms of Use. Withdrawal of a license conversion is made by conversion order. Where a conversion order is cancelled, the difference in Credits paid at the time of conversion is restored and the license for that content reverts to Standard. While a conversion remains in effect, the original purchase is not cancelled separately. Where a member who wishes to cancel the original purchase as well and receive a full refund makes a request to customer support, the Company guides the member through the cancellation procedure for the conversion order and the original purchase order and, following the member's cancellation request, refunds both the Credits used for the conversion and the price paid for the original purchase. Where motion generation fails for reasons attributable to the Company, the Credits deducted are restored as the same kind.
6) Validity Period and Expiry
Base Usage Units are valid until 12 months from the date of grant and, within that period, are not extinguished when a billing cycle ends or when the subscription is cancelled. The validity period is not extended by logging in or by use, and any Base Usage Units remaining when the validity period ends are extinguished. A member may hold Base Usage Units up to twice the monthly grant of Base Usage Units. This holding limit is applied by counting only Base Usage Units granted under a subscription started on or after November 13, 2026; Base Usage Units granted under a subscription subject to the previous criteria under Section 22 are not counted towards the limit and are not extinguished by it. On a payment date on which new Base Usage Units are granted, if the holding of such Base Usage Units after the grant exceeds the limit, the excess quantity is extinguished on that day, starting with the units granted earliest. After a subscription is cancelled, no new Base Usage Units are granted, and so no Base Usage Units are extinguished by the holding limit. The member may request payment for the Base Usage Units so extinguished to an account designated by the member, in accordance with the criteria for payment of extinguished amounts in Section 9. Extra Usage Units are extinguished at the end of each billing cycle and do not carry over to the next cycle. The treatment of Usage Units upon a change of subscription plan (an upgrade) is governed by Section 20. Bonus Credits granted as a charge bonus are valid until one year from the date of grant. Bonus Credits granted through an event, promotion or the like are valid until the expiry date notified at the time of grant; where no expiry date has been notified, they are valid until one year from the date of grant. In either case, the Company indicates at the time of grant that the Credits are provided free of charge, together with their validity period. As Extra Usage Units and Bonus Credits are goods granted free of charge, no compensation is provided for unused amounts that expire, and they are not subject to refund or return of balance. The Company may give notice of the expected expiry of Bonus Credits and the quantity concerned by email or in-service notification. When Credits and Usage Units are used, Free Balances are deducted first (Bonus Credits, then Extra Usage Units), and Paid Balances (Base Usage Units and Charged Credits) are deducted thereafter. Within the same kind of Credits, those whose validity period ends earlier are deducted first, and those that have no validity period are deducted last. Accordingly, while a member holds Bonus Credits, Extra Usage Units may remain unused and expire at the end of the billing cycle. If the Company changes the validity period policy for Bonus Credits to the disadvantage of members, it gives notice 30 days in advance, and the change does not apply to Credits already granted. The period of use and the refundable period of Charged Credits are limited to within one year from the time of payment. This period is the validity period of Charged Credits. For Charged Credits extinguished because their period of use has passed, if the member requests it through customer support within five years from the payment date, the Company pays 90% of the amount calculated using the formula in Section 8 (after deducting the amount corresponding to the quantity of bonus granted with that charge which has been used) to an account designated by the member. This payment is not a cancellation of the payment and is not processed through the payment service provider.
7) Withdrawal of Purchase
A member may withdraw the purchase of Credits and request a refund within seven days from the date of charging. Withdrawal is restricted for any portion already used to purchase content where provision of that content has commenced. In order for this restriction to apply, the Company provides a preview on each product page and clearly indicates on the download screen that withdrawal is restricted. If the Company fails to take such measures, withdrawal is not restricted. Withdrawal is not restricted for the remaining credit balance for which provision has not commenced. Where a purchase is withdrawn or a refund is made, the license granted for the content concerned ceases, the member may no longer use the downloaded file, and any copies held must be destroyed.
8) Refund of Charged Credits
Unused Charged Credits may be refunded within the refundable period under Section 6. Extra Usage Units and Bonus Credits granted free of charge are not subject to refund. Refunds of Base Usage Units are governed by Section 9. Where a member has used Bonus Credits granted together with the relevant charge, the amount corresponding to the Bonus Credits used is deducted from the refund. The refund amount is calculated as (the unused portion of Charged Credits less the quantity of bonus granted with that charge which has been used) multiplied by the unit price at the time of charging. Once a refund is made, any remaining Bonus Credits granted in connection with that charge are forfeited. No fee is deducted from a refund. This applies equally where the withdrawal period under Section 7 has passed and where part of the Credits has been used. Refunds are made to the payment method the member used for the charge. Where a refund to that payment method is not possible, the Company immediately notifies the member and refunds by the method chosen by the member. For Charged Credits extinguished because their period of use has passed, the member may request payment as set out in Section 6. A member may request withdrawal of purchase and a refund on the Credit Usage History screen within the service for a charge whose Charged Credits have not been used at all, and through customer support for a charge whose Charged Credits have been partially used. The Company provides a request method that is no more complex than the purchase process, and acknowledges receipt without delay.
Example - If a member who charged KRW 10,000 and received 1,000 Charged Credits and 60 bonus Credits uses all 1,060 and then requests a refund, no refund is payable. If the member used only the 60 bonus Credits and none of the charged portion, KRW 9,400, corresponding to 940 Credits (1,000 less 60), is refunded.
9) Refund of Usage Units
A member may request a refund of unused Usage Units (calculated in accordance with the formula below) when cancelling the subscription, and may also do so after cancelling the subscription or withdrawing from the service, as long as the Base Usage Units remain within their validity period. The refund amount is calculated for each billing cycle as follows and then totalled. Refund amount = the amount paid for that billing cycle x (the Usage Units granted for that cycle - the quantity used out of the Usage Units granted for that cycle - the quantity extinguished out of the Usage Units granted for that cycle (Extra Usage Units extinguished at the end of the billing cycle and Base Usage Units extinguished because their validity period has passed or because they exceed the holding limit) - the credit price of content downloaded using the free-use purchase tickets granted for that cycle) / the Usage Units granted for that cycle. The credit price of content downloaded using a free-use purchase ticket is the price for the license selected at the time of download. Refunds are made in the currency in which the member paid. The Company provides a request method that is no more complex than the purchase process, and acknowledges receipt without delay. The Company refunds the amount without delay after receiving the refund request, using the payment method used for the original payment. Where a refund by the same method is not possible, the Company immediately notifies the member and refunds by the method chosen by the member. Once a refund is made, all unused Usage Units and unused free-use purchase tickets granted for the billing cycle concerned are extinguished, and the extinguished amount does not affect the calculation of the refund. Depending on the processing schedule of the payment service provider, the time at which the refund is reflected in the member's account or card may take additional time apart from the Company's processing of the refund. Settlement in connection with a plan change is governed separately by Section 20. For Base Usage Units extinguished because their validity period has passed or because they exceed the holding limit, if the member requests it through customer support within five years from the payment date of the billing cycle concerned, the Company pays to an account designated by the member 90% of the amount calculated by substituting the extinguished quantity for the unused quantity in the brackets of the formula in this Section. As the extinguished quantity is excluded from the refund calculation above, the same quantity is not paid both as a refund and as this payment. This payment is not a cancellation of the payment and is not processed through the payment service provider.
Example - A member who pays KRW 113,400 for a monthly plan and receives 16,200 Usage Units (11,340 Base Usage Units and 4,860 Extra Usage Units) and ten free-use purchase tickets uses 5,400 Usage Units and receives two items of content priced at 400 Credits each (800 Credits in total) using free-use purchase tickets, then cancels the subscription and requests a refund. The refund is KRW 113,400 x (16,200 - 5,400 - 800) / 16,200 = KRW 70,000. If the same member requests a refund without using any Usage Units or free-use purchase tickets, the full KRW 113,400 is refunded. Once the refund is made, the remaining 10,800 Usage Units are all extinguished. If the member cancels without requesting a refund, the remaining Base Usage Units may be used until the end of their validity period.
10) Cancellation of Payment by a Minor
Where a minor has made a payment without the consent of a legal representative, the minor or the legal representative may cancel it. However, cancellation may be restricted where the payment was made within the scope of property that the legal representative permitted the minor to dispose of, or where the minor used means such as leading the Company to believe that they were an adult.
11) Prohibition of Transfer and Conversion to Cash
Credits may not be transferred, sold or lent to any third party and are not converted to cash except where the refund provisions apply or payment is made for extinguished amounts under Section 6 or 9.
12) Taxes
Applicable taxes (such as value-added tax) are included in or separately indicated for the amount charged for Credits, and the applicable tax rate is determined by reference to the billing country at the time of payment.
13) Errors and Fraudulent Use of Credits
The Company may recover or adjust Credits granted or charged in error due to system error or similar causes. Credits acquired or used by improper means may be restricted from use or recovered. Where a member obtains benefits by means that cannot be regarded as normal use, such as repeatedly cancelling and re-subscribing to receive one-time benefits more than once, the Company may take necessary measures including recovery of the benefit, cancellation of the grant and restriction of use. Where the Company determines that a member uses the subscription and refund arrangements in a manner falling under the following, the Company treats this as abuse of the refund arrangements. 1. The member pays the subscription fee, uses the Extra Usage Units and the free-use purchase tickets granted for that billing cycle, and requests a refund under Section 9 while having used none, or only a negligible amount, of the Base Usage Units granted for the same cycle, and the circumstances indicate that the member used the service in that way deliberately in order to obtain a refund. 2. The same applies where the same person makes payments and refund requests falling under item 1 through two or more accounts. Whether the accounts belong to the same person is determined by considering the payment method, email address, access device information and other information held by the Company, and the Company informs the member of the grounds for that determination. Where abuse is confirmed, the Company may take the following measures to the extent necessary in light of the confirmed facts. 1. Not granting Extra Usage Units and free-use purchase tickets when that member subsequently subscribes. 2. Recovering, or cancelling the grant of, the Extra Usage Units and free-use purchase tickets obtained through the abuse and the licenses for content received using them. 3. Restricting subscription sign-up and refund applications for a certain period. These measures do not restrict the member's use of Charged Credits and Base Usage Units acquired in return for payment, the right to claim a refund of them, or the licenses for content already purchased for consideration. Before taking any measure, the Company informs the member of the grounds and the basis for it and gives the member an opportunity to comment within a period of at least seven days, and if the member shows that the use was normal, the Company does not take the measure or adjusts it. Where urgent action is required to prevent further harm, however, the Company may act first and inform the member of the grounds without delay. A member may cancel the subscription at any time, and this provision does not restrict cancellation.
14) Account Termination and Withdrawal
If a member withdraws from the service, Extra Usage Units and Bonus Credits granted free of charge can no longer be used, and they are not restored even if the member signs up again or a ground for restoration under Section 5 arises. The unused balance of Charged Credits and Base Usage Units is not forfeited by withdrawal, and the member may request a refund of Charged Credits in accordance with the criteria in Section 8 and of Base Usage Units in accordance with the criteria in Section 9.
15) Amendment of these Terms
The Company may change its credit policies (price, grant quantity, validity period and the like) and these Terms within the scope permitted by applicable law. The Company gives notice at least seven days before the effective date of any change, and where it changes matters that are disadvantageous or material to members, it gives notice at least 30 days before the effective date and notifies existing members individually by email or other means. In such case, the Company presents a comparison of the content before and after the change in an easily understandable manner. If a member does not express refusal by the deadline set out in the notice, the member is deemed to have consented to the change, and the Company clearly indicates this fact in the notice. A member who does not consent to a change may terminate the credit agreement, in which case the Company refunds the unused balance of Paid Balances in accordance with the criteria in Sections 8 and 9 without any penalty. Where the Company raises the subscription fee, it notifies members individually, at least 30 days before the increase takes effect, of the date and time of the increase, the prices before and after the change and the payment method, and how to cancel the increase or cancel the subscription and the effects of doing so, and obtains the member's consent. Where a member does not consent, the next cycle is not charged at the pre-increase fee, and the subscription ends on the end date of the cycle already paid for.
16) Governing Law and Dispute Resolution
The governing law and jurisdiction for these Terms and the use of Credits are as set out in Article 10 of the Terms of Service.
17) New Subscription Benefits and Re-subscription
New subscription benefits (such as a discount on the first billing cycle or Credits granted as a sign-up benefit) are provided once per account, and are not provided again where the benefit has already been received using the same payment method. Where a member re-subscribes after cancelling, new subscription benefits do not apply again. Usage Units and free-use purchase tickets are granted once for each billing cycle for which the fee has been paid. Even where the member re-subscribes after cancelling, or where a new billing cycle begins as a result of a plan change, Usage Units and free-use purchase tickets are not granted again without a new payment of the fee. Grants upon a plan change are governed by Section 20. Cancellation and re-subscription themselves are permitted at any time, and this provision restricts only the duplicate receipt of benefits.
18) Compensation on Change or Discontinuation of the Credit Scheme
Where the Company changes or discontinues the credit scheme, it compensates members for their remaining Credits as follows. For Charged Credits, the Company refunds the amount calculated by multiplying the purchase price by the proportion of remaining Credits. The compensation amount for Usage Units is calculated using the formula in Section 9. Free Balances are not compensated, and the Company indicates this at the time of grant. Where the Company reduces the places where Credits may be used or changes the terms of use to the disadvantage of members, it returns all remaining Paid Balances at the member's request. The terms of coupons and discounts already issued are as indicated at the time of issue, and the Company does not change them to the disadvantage of members.
19) Transition of the Price Display System
Where the display of product prices changes from currency to Credits, coupons and discounts held by members that are expressed as a discount rate continue to apply without change. Limits and discount amounts expressed as monetary amounts are converted into Credits; amounts in Korean won are converted at a rate of 100 Credits per KRW 1,000, and amounts in US dollars are converted, in the member's favor, at a rate of 158 Credits per USD 1. Where a fraction arises it is rounded up in the member's favor. The value of benefits already held by members is not reduced by the transition. Credit balances held by members are converted at the fixed conversion rates published in advance by the Company, and fractions of less than one Credit are rounded up in the member's favor.
20) Change of Subscription Plan
A member may change plans during a subscription. Where a member changes to a plan with a higher monthly fee (an upgrade), the change takes effect immediately upon completion of payment of the new plan's fee, and the Company charges the monthly fee of the new plan less the monthly fee of the previous plan. The monthly fee here means the sale price of each plan displayed on the subscription payment screen, which is the same as the amount the member would actually pay on newly subscribing to that plan. The amount charged is determined solely by the difference between the monthly fees of the two plans, and neither the quantity used out of the Usage Units granted for the billing cycle before the change nor the number of days remaining in the cycle affects the amount charged. The quantity of Bonus Credits or Charged Credits held or used, and whether free-use purchase tickets have been used, likewise do not affect the amount charged. The monthly fees and the amount charged are calculated in the currency in which the subscription is paid, and any fraction below the smallest unit of that currency is disregarded from the amount charged. When an upgrade takes effect, the billing cycle restarts from the date of the upgrade, and the next payment date is the date one month from the date of the upgrade. The Base Usage Units granted on the upgrade are the monthly grant of Base Usage Units of the new plan less the monthly grant of Base Usage Units of the previous plan, and the Extra Usage Units granted are the monthly grant of Extra Usage Units of the new plan less the monthly grant of Extra Usage Units of the previous plan; where the result is less than zero, no such Usage Units are granted. Free-use purchase tickets are issued in the number set for the new plan less the number already used in the same billing cycle (including the cycle before the change); where the result is less than zero, no tickets are issued. Usage Units granted for the billing cycle before the change are not extinguished and remain, being combined with the quantities granted as set out above. On a monthly basis, the member therefore pays the monthly fee of the new plan and holds the monthly grant of Usage Units of the new plan. Of these, the validity period of Extra Usage Units runs to the end date of the billing cycle newly started by the upgrade, and the validity period under Section 6 applies to Base Usage Units. Base Usage Units carried over from earlier billing cycles are likewise not extinguished and may be used until the end of their validity period. Unused free-use purchase tickets granted for the billing cycle before the change are extinguished, and no separate compensation is provided for the extinguished amounts. Where a member changes to a plan with a lower monthly fee (a downgrade), the change takes effect from the next payment date. Until the next payment date, the fee and grants of the previous plan remain unchanged, and no immediate switch, refund or settlement is made. Where an upgrade takes effect while a downgrade is scheduled, the scheduled downgrade is cancelled. A plan change is neither a cancellation of the subscription nor a new subscription, and the new subscription benefits under Section 17 do not apply to plan changes. Where a member cancels the subscription mid-term after a plan change, the refund for the billing cycle started by the plan change is calculated under Section 9, taking the total of the amounts actually charged for that cycle as the amount paid and the total of the Usage Units granted for that cycle as the quantity granted. The billing cycle before the change is calculated separately under Section 9. As a downgrade takes effect from the next payment date and no plan changes in the middle of a billing cycle, in that case the calculation is made separately for each billing cycle under Section 9. The subscription and data purchase terms for members meeting the Enterprise criteria in the Data Terms of Use are determined case by case in accordance with Section 3A of the Data Terms of Use. A plan change may be made only between plans in the same payment currency; a change to a plan with the same monthly fee takes effect from the next payment date, in the same manner as a downgrade.
21) Transitional Provisions for the Amendment of September 22, 2026
Credits granted or charged before September 22, 2026 remain subject to the validity period and conditions of use notified at the time of grant or charge; where these Terms are more favorable to the member, these Terms apply. Where a validity period has been assigned to Credits charged in return for payment before September 22, 2026, the Company does not apply that validity period. No deduction under Section 8 of these Terms applies to refunds of Credits charged before September 22, 2026. Of the Usage Units granted before September 22, 2026, the quantity up to the Base Usage Unit quantity of the plan applied for that billing cycle is treated as Base Usage Units, and the remainder as Extra Usage Units. Credits granted under the transitional provisions of the Data Terms of Use are treated as Charged Credits. Members who are subscribed as at September 22, 2026 are renewed, from the first regular payment date on or after that date, on the plan and at the fee individually notified by the Company; the subscription of a member who does not consent to that notice ends on the end date of the cycle already paid for. For billing cycles before September 22, 2026, the grants applicable at the time of that payment apply.
22) Transitional Provisions for the Amendment of November 13, 2026
A subscription that has continued from before the effective date of these amended Terms remains subject to the criteria of the previous Terms until the member cancels that subscription, even if it is renewed. Base Usage Units granted under that subscription are valid until five years from the member's most recent login to the Service, and the validity period of Base Usage Units under Sections 3 and 6 (12 months from the date of grant) and the holding limit do not apply to them. The validity period of Base Usage Units under Sections 3 and 6 and the holding limit apply only to subscriptions newly started on or after the effective date, including a subscription that a member starts again after cancelling. A subscription is treated as having continued where recurring payments continue without the member cancelling (including where a payment is made again after a recurring payment has failed) and where only the payment method is changed. Where Base Usage Units granted under a subscription subject to the previous criteria are extinguished because five years have passed from the member's most recent login, the payment for extinguished amounts under Section 9 (90%) also applies, and the member may request that payment within five years from the date of extinction.
Supplementary Provisions
These Terms take effect on November 13, 2026. Section 22 applies to subscriptions that have continued from before the effective date, and the validity periods and conditions of use under the previous Terms apply to Credits charged before the effective date.